The Top Features to Look for in a Modern Claim Management System

Claims Management 3

We have seen that the conventional claim management systems compel the claimant and the adjuster to handle bulk paperwork and deal with balances and checks. However, if the claim volume increases, the chances of causing error increase as well. You might find that there are mistakes related to mismatched quotes, fraudulent claims, lost and misplaced documents, and last but not least claims that might be wrongful.


In this regard, a good claim management system comes to your rescue. But not all the claim management systems available in the market are trustworthy. So, what are the top features or aspects that you must consider while selecting a good claim management system? Let us find out.


How will you identify the best claim management solution?


Remember, that the claim management solution that will be the best will simplify and optimize the process of claim management starting from the beginning to the end. But you must opt for one depending on what your business needs.


What are your requirements related to claim management solutions?


To simplify the hunting process, start by answering a few questions. When you get suitable answers to them, you are ready to go shopping for the best claim management system. Get honest answers to-


  • Cloud-based versus On-Premises- Whether you require a cloud-based set-up or want the setup at your premises. If it is on-premises, you will have to integrate the solution with your in-house IT system. And if it is cloud-based or SaaS, you will need a web browser for adjusters and clients to access the online process.
  • Integrating Other Systems – The other business solutions that you already have must be compatible with the new claim solution.
  • Type of insurance plan – Since we are talking about construction claim management here. You must customize the solution to offer support depending on the needs of the customers.


Key features to look out for


Once you have decided upon your choices,   these are the key features that you must look for in a modern claim management solution. The solution that you zero in on must have the following elements-


  1. AI-Powered automated solutions


Many claim management solutions possess sub-second image processing features and are equipped with the latest technology. This helps detect damage, preparing an accurate preliminary assessment, and recommend repairs.


  1. Enhanced reporting potential


Harvesting crucial data for developing valuable performance metrics is essentially one of the features that the system must possess. Processing times, business bottom lines, and improved customer service can be achieved with this.


  1. User-friendly and hassle-free claim submission


Make sure that the claim management system that you are using is comprehensive. The customer must be allowed to submit the file not just online but also through a mobile app.


  1. Make it paperless


The latest technology employed in any claim management solution must make the process paperless.


For optimum results for your claim management and solution, we at ContractSquare have kept no stone unturned in living up to our client expectations. With a team comprising well-versed and experienced professionals on our panel, you will realize that out services are unparallel when it comes to claim management and our other services.


For more information on how we may offer our assistance to you in claim management and claim management system, you can reach us at or call +91 9903023893.

Share Now